Most people spend a lot during the holiday season as they buy gifts, pay for dinners or travel during holidays. Will you stop collecting during this time? Or will you continue your collection efforts? These are questions that you need to resolve.
Collection efforts during holidays may be difficult, especially when customers are too busy to even worry about their debts. While some companies may be lenient in collecting during the holidays, most of them believe that the collection activities should never stop.
But it is worthwhile to know that the holiday season is a time for diplomacy and with that, it will pay to treat your customers with respect even if they have overdue accounts. Try extra diplomacy and customer service call during holidays to ensure customers pay you, and give them your appreciation with a little “thank you.”
Try to resolve the payment issue with your customer by working out a payment arrangement that will enable the customer to know you understand their situation and value your relationship with them especially during the holiday season. Make this appear as a special service to them that will make them appreciate doing business with you and reciprocate by paying on time.
